Error: Station account does not have a Vanguard subscription

[quirkster]

Apparently, Vanguard is confused as to whether I have entered my pre-order key:

- When I check my station account from the launcher, "Vanguard: Saga of Heroes" is listed under "My Subscriptions." When I click the "View/Edit" button, it correctly shows that my key was from "pre-order retail" (the preorder box I purchased around Christmas).

- However, when I click the Play button and reach the character creation screen, I get the message "Your station account does not currently have a Vanguard subscription."

I have already sent an e-mail to customerservice@sigilgames.com. Any suggestions as to whom else to contact? Anyone else seeing this problem? Better yet, has anyone who did have this problem find a solution?

[Kethra]

This is a KNOWN problem. It is being looked into and we'll get information out as soon as we know!

Thanks for your patience!

[Jehdai]

I have a similar issue, except when I go to my account screen it says my status is exempt, and Nothing else. I go to the Consume key screen, and it is consumed. I did consume the key successfully when I first got it in the middle of jan.

I have 3 station accounts, 2 cant log in past the screen where you enter you user name and password. Which is right, cause they dont have any vanguard subs. But my main account, and the one I used for beta, logs in patches, and makes it to the char select screen.

I did send Sigil Support an email.

Also if you to the support page you can see this:

[VAN] Vanguard Pre-Order Registration Maintenance

Question
Why am I unable to register my Vanguard Pre-Order key?

Answer
We are currently conducting maintenance on our Pre-Order Key registration pages. Maintenance will be temporary and should conclude very soon. If you would like to be notified when this maintenance is resolved to start your journey into The World of Telon, please click on the “Notify Me by Email” link at the bottom of this page.

We apologize for the inconvenience. We appreciate your patience!

Hopefully this will be fixed sometime this weekend. Otherwise, starting on the 30th isnt really that bad.

[Okom]

Any word on fixing this problem or did SOE screw me again?

[quirkster]

I finally figured out how to get Station support via chat. The fellow that answered told me basically that:

- Lots of people are having this problem.
- The devs know about it and have created a fix.
- The fix is NOT live, and they do not have an ETA on when we will see that fix.

From scanning other, similar threads, it seems that "exempt" is normal, and probably just fine: the guess is that it means we are exempt from having our credit cards billed and having our "time remaining" from being used.

Some folks in those other threads have speculated that this is mostly a problem for people who were in beta before they got and consumed their preorder key. Don't know whether that's true in general, but that is certainly my situation.

And if it makes you feel any better, I've also been reading reports of most servers being either down or up and down--so it's not like the entire rest of the world is happily playing Vanguard while we're reading forums.

So, what am I going to do? I've set myself a kitchen timer to go off every thirty minutes: I log in, check for the error message, then go off to do something semi-useful until it dings again.

*starts handing around plates of hot, fresh cookies*

[Okom]

mmmmmm cookies.
I too was in the beta before I got and consumed my key. I just talked with support and was told they hope to have it fixed by the end of the business day.

[wallishall]

Yep, I have the same issue... I called and talked to support, got the following...

Recently you requested personal assistance from the Sony Online Entertainment Support center. Below is a summary of your request and our response.


Subject
VGD - Unable to cunsume account key

Discussion Thread
Response (TSR Monica N.) 01/26/2007 11:59 AM
Hello John

Thank you for contacting us concerning your issue. We apologize for the inconvenience this issue has caused you, however we will be looking into getting this resolved as soon as possible. This is currently being tracked as a developing issue, and the appropriate departments have been notified of this and are working on the resolution.

During this period we will maintain communications with you to update the status of the issue and make any suggestions for resolution that we come across. You are free to reply to this email at any time to request an update, but please be aware that we may not have any new information at any given time.

Once we have the definitive answer for this issue, we will immediately contact you via email to report the resolution and include any detailed steps that you may need to take. Thank you for your patience and understanding regarding this issue.

Regards,
Monica N.

Question Reference #######-######
Product Level 1: Vanguard
Category Level 1: Account / Billing
Category Level 2: Registration
Date Created: 01/26/2007 11:59 AM
Last Updated: 01/26/2007 11:59 AM
Status: Updated BY Customer
First Name:
Last Name:


Please visit our Knowledge Base at http://www.station.sony.com/kb for up to date information for all of our games.

If the Knowledge Base does not answer your question, please use the “Ask a Question” tab to submit an email, or use the “Live Help” tab to chat live with a CSR MON-FRI 10:00AM-7:00PM PST.

Phone support for all SOE titles is available 10:00AM-7:00PM PST, at (858)537-0898. Also, MON-FRI 9:00AM-5:30PM GMT at 0845 6004263 or 01895 204440

Phone support for Star Wars Galaxies is available MON-FRI 10:00AM-7:00PM PST, at (858) 790-7827(STAR). Also, MON-FRI 9:00AM-5:30PM GMT at 0845 6004263 or 01895 204440

German Support can be reached MON-FRI 10:00AM – 6:00PM CET at 0800-1016203
French Support can be reached MON-FRI 10:00AM – 6:00PM CET at 0800-916481

Regards,

TSR Monica N.
Sony Online Entertainment

The part that sucks is that I entered tha key on 12/05/06... She looks and tells me it hasn't been consumed, and I was only in beta which I didn't enter till later in December, near the end of Beta 4.

So much for Sigil relying on Sony and their "professional" staff who knows how to handle a launch. This is a silly problem that should not be nearly this difficult to get around.

[Galendor]

Originally Posted by Jehdai

I have a similar issue, except when I go to my account screen it says my status is exempt, and Nothing else. I go to the Consume key screen, and it is consumed. I did consume the key successfully when I first got it in the middle of jan.

I have 3 station accounts, 2 cant log in past the screen where you enter you user name and password. Which is right, cause they dont have any vanguard subs. But my main account, and the one I used for beta, logs in patches, and makes it to the char select screen.

I did send Sigil Support an email.

Also if you to the support page you can see this:



Hopefully this will be fixed sometime this weekend. Otherwise, starting on the 30th isnt really that bad.

This is a completely different issue. If you look at the date on it iirc the last update was 11/06.