A Message Regarding EU Downtime

[Cobalt Katze]

Ryan Elam, the director of technology at Sigil Games Online just posted this message apologizing and explaining what exactly happened with yesterday's downtime of the EU servers.

So you can think, and plan, and spend copious amounts of money on the best possible hardware you can have, with enough redundancy to make a geek’s heart proud, and STILL Murphy and his darn law will get you. Yesterday, we had two hardware failures in our Amsterdam facilities that effected users. Both were with read-only data (in other words, it didn’t affect your character, just the server’s ability to run!) and both required separate fixes.

It is the exact same hardware that we’re running in the US, and it was just bum luck that it happened. We’ve since moved to backup hardware (which is not to say ‘lesser’ hardware, we just bought spares!) and things seem to be cooking along. We’re really very sorry we haven’t communicated this to you earlier, but most of us have just been working hard trying to get everything settled. Now, it’s time to sit back a little and enjoy the game.

Thank you so much for your patience.

Ryan Elam
Director of Technology
Sigil Games Online

Source: http://vgplayers.station.sony.com/ne...5&section=News