Quote:
Originally Posted by Kazmal
Well i just cancelled my act .Not big news i know, but heres why I cancelled .9 times out of 10 when either me or my wife try to log in to Vanguard either to the live servers or test we get the error could not connect to patcher ,so last night i went to SOE support and signed in for the online support and was put in the que ,number 5 , after an hr of sitting there i got to talk to a tech.Now in the initial support req i typed in the exact error and that i am having issues connecting to the game .The tech reads it and asks for me to explain the issue .I explain that i cannot connect to the game ,really fairly simple .So he says whats the error message you are getting ? Now...If you cant or dont read the initial help request how in the world do the expect to help people ? Long story short the rep was not helpful at all and basicly didnt care .I have put up with being billed early (only 10 days into the free 30 days SOE charged my card and i it took 2 hrs to get that straight and 2 days later they did it to my wifes account) and the fact that the game was released too soon .I dont mind paying to play but am not going to pay for a game that i cannot play .There are too many other games out there .I am also done with SOE and any new online game company that hooks up with them like Sigil has ,SOE has the worst customer service in the online gaming world.I love playing on test and the great dev's and community that lives there but simply cannot play Vanguard.
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Sadly this is a problem that many people have experienced. I was getting the exact same experience and was on the verge of quitting the game. Customer service for Vaguard has their head firmly up thier ****.
I found out from a friend that if you go into your program file on your computer drive look in the sony file and then vangaurd and go in and put you BIN folder in the trash it loads like a champ.
Now of course there are so many asshats running around that will give you advice that will crash your computer so you are free to use or ignore this advice.
This works for me and while it is assanine that i have to do this every other time i try to load its better than nothing. Word of advice when you dump the bin folder (the actual folder not just the contents in the folder) the load screen will take a minute before it starts working so have patience.
BTW if you do this and dump your bin do not accept the restore to defaults option when loading.
Good luck and hope to see you round.