I'm more than willing to wait on helms.
However, I will say...as a developer... that that response is a pie-on-face
situation.
This 'complexity' did not creep up overnight and helms are pretty 'standard fare' - for them to have not addressed this earlier, content and bugs aside, not the same people, and even were it so - it is irresponsible for them to leave such an obvious 'design' flaw in the release for it only helps the trolls imply others.
I LOVE this game and therefore can forgive much bigger things than that (though, to be honest nothing that gives me trouble during play (other than once every 3 hour CTD max) has happened
) I just hate seeing such a GAPING obvious 'hole' (plus - I probably wouldn't wear the helm visibly if given the option on at least half of my toons, it is the point of it only
)