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Old 02-16-2007, 10:24 PM   #8 (permalink)
Iendan
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Last Online: 05-18-2008 12:01 PM
Join Date: Apr 2006
Posts: 241

Level: 14

HP: 17 / 337
MP: 80 / 2549
EXP: 51%
Re: Customer service improvement needed

Quote:
Originally Posted by Sigurd View Post
Actually Iendan - missing items and tombstones are EXACTLY the types of pets they say in the allchats are able to be responded to, saying pets will be deleted UNLESS it it is one of three-four areas, those 2 are included.
perhaps im looking in the wrong spot but this is the only quote i can find about what to petition and what not to petition

Quote:
If players have an issue where their character becomes stuck, they notice a policy violation, or a game community issue please use the /petition command and let us know. In your petition, make sure to give as much information about the issue as you can. Please be sure to include location, chunk names and any other pertinent information. Customer Support and the Petition Queue are not meant to be used for general information, quest information or bug reports.



Customer Support cannot help with:

* Items that have been deleted or sold.
* Non-functioning quests.
* Issues caused by a custom UI.
* Wrongly chosen quest items or claimed rewards.
* Account issues.
* Billing or technical support.
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