This sounds like a set-up commercial!!
There isn't a lot of info out right now, but it sounds like it's a step up from the old EQ Guide program ("old" meaning they will be able to actually assist players more like Guides use to). The scope of that? Not sure, but since they're talking about GMs having more and better tools to do things with, I'm hopeful for the people who will make up the CF program!
I had friends who left the Guide program, disheartened with the changes that occured. I guess that's one reason this is so near and dear to me. Maybe they will have a chance to join up and really make a difference! Sure sounds to me like that's what Sigil has in mind. Guess we'll see!
I'll have a brief interview with Michelle soon. Perhaps we'll find out more then!