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Old 08-18-2006, 09:38 AM   #8 (permalink)
Aadwen
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Last Online: 09-04-2007 01:37 PM
Join Date: Jul 2005
Posts: 106

Level: 9

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Re: Horizons Billing Problems

Problem Fixed

From GU "EI seems to have taken the proper steps to correct the issues with Horizons billing. As such, GU has seen fit to rescind its consumer alert advising users to avoid the game until those issues were addressed.

From EI correspondance I received earilier this morning:
"I am pleased to inform you that our billing system is fully functional and players have full control over their accounts and all information therein."

"We have established an account with Pay By Touch and will be pursuing PayPal as an additional payment option, in the near future. We've posted links, on the community site, for those who felt they've been inaccurately billed, to expedite the correction of those problems. [We've] also started a thread in the forums, in an effort to foster better communication between EI and Horizons players."

"We thank you for the concern shown for the Horizons community.
Also, thank you for the flame-retardant suit. It's a bit snug, in the shoulders, but otherwise delightful."

The links being referred to can be found here:
http://horizons.eiinteractive.com/

I can only hope that previous billing issues will not continue to dissuade people from playing Horizons. EI seems to understand that they dropped the proverbial ball, but are now working as fast as they can to reestablish player trust in their newly acquired product.

We here at GU Comics would like to wish EI, and the Horizons Community, the best of luck."

Aadwen
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